Welcome to Exotik Fragrance. These Terms of Service (“Terms”) govern your use of our website, exotikfragrance.com, and the purchase of our products and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our website and services.
1. General Terms
By using our website, you confirm that:
✔ You are at least 18 years old or have parental consent.
✔ You will use our products legally and responsibly.
✔ You provide accurate and truthful information when making purchases.
We reserve the right to refuse service to anyone at any time for any reason.
2. Orders & Payments
- Order Acceptance: All orders are subject to availability and confirmation. We may cancel or refuse orders due to pricing errors, suspected fraud, or stock issues.
- Pricing: All prices are in INR (₹) and subject to change without notice.
- Payment Methods: We accept credit/debit cards, UPI, PayPal, and other secure payment gateways.
- Taxes & Duties: Customers are responsible for any applicable local taxes, customs duties, or import fees.
3. Shipping & Delivery
- Processing Time: Orders are processed within 2-3 business days after payment confirmation.
- Shipping Costs: Shipping fees are displayed at checkout based on location and shipping method.
- Delivery Times: Estimated delivery times vary by location and shipping carrier.
- Lost or Delayed Shipments: We are not responsible for shipping delays due to carriers, customs, or unforeseen circumstances.
For shipping issues, contact us at exotikfragrance@gmail.com.
4. Returns & Refunds
- Return Policy: Returns are accepted within 15 days of delivery.
- Condition: Items must be unused, in original packaging, and in resalable condition.
- Non-Returnable Items: Opened fragrance oils and custom products are non-refundable.
- Refund Process: Approved refunds will be issued to the original payment method within 7 days.
To request a return, email exotikfragrance@gmail.com with your order details.
5. Product Use & Safety
✔ Use our aroma diffusers and fragrances as directed.
✔ Keep out of reach of children and pets.
✔ Do not ingest fragrance oils or apply them directly to the skin.
✔ Avoid placing diffusers near heat sources or open flames.
We are not responsible for any misuse or allergic reactions caused by our products.
6. Intellectual Property
All content on Exotik Fragrance, including text, images, logos, and product designs, is owned by us and may not be copied, modified, or distributed without written permission.
7. Limitation of Liability
We are not liable for:
❌ Any indirect, incidental, or consequential damages from the use of our website or products.
❌ Any allergic reactions, misuse, or accidents related to our products.
❌ Unauthorized use of your account or payment details.
Our total liability shall not exceed the purchase price of the product.
8. User Conduct
By using our website, you agree NOT to:
❌ Violate any local or international laws.
❌ Upload viruses, malware, or harmful content.
❌ Attempt to hack or interfere with our website operations.
We reserve the right to terminate accounts that violate these terms.
9. Third-Party Links & Services
Our website may include links to third-party websites or services. We are not responsible for their content, privacy policies, or terms. Use them at your own risk.
10. Changes to These Terms
We may update these Terms of Service at any time. Any changes will be posted on this page with the latest update date. Your continued use of our website signifies acceptance of the revised terms.
11. Governing Law & Disputes
These Terms are governed by the laws of India. Any disputes shall be resolved through arbitration or in the courts of Mumbai, Maharashtra.
12. Contact Us
For any questions or concerns regarding these Terms, please contact us:
📧 Email: exotikfragrance@gmail.com
📍 Address: A-308, Goyal Shopping Arcade, Opp. Rly. Station, Borivali – (W), Mumbai – 400092
📞 Phone: +91 98672 55330